Last Updated: September 2026

At Siya Publication, we aim to provide students with useful and reliable educational materials and services. We request customers to carefully review product details, course/programme information, syllabus, product format, and other relevant information before placing an order.

This Cancellation & Returns Policy explains the conditions under which cancellation, return, replacement, or refund requests may be considered.

1. General Refund Policy

All orders placed with Siya Publication are generally non-refundable and non-exchangeable, particularly for digital products and educational materials that are made available for download or access after payment.

However, in limited cases where an incorrect, defective, incomplete, or materially different product has been delivered, Siya Publication may review the issue and, where appropriate, approve a replacement or refund.

The final decision will be based on the nature of the product, the issue reported, and the information or evidence provided by the customer.

2. Return / Refund Request Process

If you believe that you have received an incorrect, defective, incomplete, or materially different product, you should contact Siya Publication as soon as possible using the contact details available on the website.

For faster resolution, customers may be required to provide:

Order number
Registered name
Registered email address or mobile number
Product details
Description of the issue
Relevant photographs, screenshots, or other evidence where applicable

After receiving the request, Siya Publication may review the order and reported issue before deciding whether a replacement or refund is applicable.

3. Eligibility for Return / Refund

A return, replacement, or refund may be considered in circumstances such as:

Wrong physical product delivered.
Incomplete physical study material.
Missing pages or chapters in a physical product.
Materially incorrect or mismatched study material.
Printing or binding defects.
Incorrect syllabus or product supplied due to an error in order fulfilment.
Wrong product dispatched by our delivery or logistics team.

Any reported issue may be subject to verification before a refund or replacement is approved.

4. Products Not Eligible for Return or Refund

The following products or situations are generally not eligible for return, replacement, or refund:

Digital products, including PDFs, e-books, soft copies, downloadable assignments, notes, sample papers, guess papers, or other downloadable educational materials.
Products that have already been downloaded or accessed.
Customized or personalized educational materials.
Products purchased under special discounts, promotional offers, or clearance offers, where applicable.
Products damaged, altered, or mishandled after delivery.
Products that have been written on, photocopied, reproduced, or otherwise used.
Refund requests arising solely because of a change of mind.
Incorrect product selection by the customer.
Products that are no longer required by the customer.
Products correctly delivered according to the order placed by the customer.

If the product has been correctly supplied according to the customer’s order, refund or return requests may not be accepted.

5. Responsibility for Returning Physical Products

If Siya Publication approves a return of a physical product, the customer may be required to return the product according to the instructions provided by Siya Publication.

Unless the return is required because of an error attributable to Siya Publication, the customer may be responsible for applicable return shipping charges.

The product should be returned:

In suitable packaging.
In its original condition, where applicable.
Without unauthorized alterations or damage.
Through a trackable delivery method where requested.

Siya Publication may not be responsible for products lost or damaged while being returned by the customer if the return was arranged by the customer.

Refunds for returned physical products may be processed only after the returned product has been received and inspected.

6. Cancellation of Orders

For Physical Products

Cancellation requests may be accepted only before the product is dispatched, subject to order status.

Once the product has been dispatched, cancellation may not be available.

For Digital Products

Digital products are generally non-refundable once the customer has received access to, downloaded, or otherwise obtained the product.

Where an online-access product is provided, cancellation may need to be requested before access is provided.

Once access or download has been provided, the product may become non-refundable.

7. Refund Processing

Where a refund is approved, the refund will generally be issued through the original payment method used for the purchase, subject to the payment gateway’s processing procedures.

The time required for the refund to reach the customer’s account may depend on the payment gateway, bank, card issuer, or other payment service provider.

Any applicable charges, including shipping, processing, or payment gateway charges, may be deducted where applicable and permitted.

8. Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or have been charged incorrectly, please contact Siya Publication with the relevant order and transaction details.

The transaction will be reviewed and, where a duplicate or erroneous charge is verified, appropriate action may be taken.

9. Delivery-Related Issues

Customers should carefully check the product received after delivery.

If a physical product is damaged, incorrect, incomplete, or materially different from the order, the customer should contact Siya Publication promptly with relevant details and supporting evidence.

Delays caused solely by third-party courier or logistics providers may be outside the direct control of Siya Publication. However, we may assist the customer in communicating with the relevant delivery provider where appropriate.

10. Important Notes

Digital products are generally non-refundable once downloaded or accessed.
Physical products may generally be cancelled only before dispatch.
A correctly delivered product may not be eligible for return or refund.
Change-of-mind requests may not qualify for a refund.
Refund requests may require verification.
Customers may be required to provide the registered email address, mobile number, or order information associated with the purchase.
Refund processing times may vary depending on the payment gateway and banking institution.
Siya Publication reserves the right to review and decide refund or return requests based on the circumstances of each case and applicable law.

Contact Us

For questions regarding cancellation, returns, replacement, or refunds, please contact Siya Publication using the contact details published on our website.

Email: [Add Siya Publication Email]

Phone / WhatsApp: [Add Phone Number]

Address: [Add Siya Publication Address]

Website: Siya Publication

Last Updated: September 2026